Effective Date: 4/15/2025
Rock Falls Veterinary Care (“we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy.
This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website www.rockfallsvet.com and when you communicate with us via SMS/text messaging, email, phone, or in person. It also explains our practices for collecting, using, maintaining, protecting, and disclosing that information.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Your name, email address, phone number, pet information, billing details, and other data you voluntarily provide.
- Communication Data: Records of your interactions with us via phone, email, or text message, including appointment requests, reminders, and follow-ups.
- Device Information: IP address, browser type, and other technical data automatically collected when you visit our website.
2. How We Use Your Information
We use the information we collect to:
- Schedule and confirm appointments
- Provide veterinary services and reminders
- Respond to inquiries or customer service requests
- Send promotional messages or updates (with your consent)
- Maintain internal records for business and compliance purposes
3. SMS/Text Messaging Policy
By providing your mobile number and opting in, you consent to receive SMS/text messages from Rock Falls Veterinary Care for purposes including:
- Appointment confirmations and reminders
- Pet health updates or alerts
- Clinic announcements or service updates
- Promotional messages (only with your express consent)
Message frequency may vary. Message and data rates may apply.
Opt-Out Instructions:
You may opt out of receiving SMS messages at any time by replying:
- STOP to cancel
- HELP for assistance
We will make reasonable efforts to process your request promptly. Opting out of SMS messages does not affect transactional emails or necessary service communications.
4. Data Sharing and Disclosure
We do not sell your personal data with third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or via mobile networks is 100% secure.
6. Your Choices and Rights
You may:
- Update or correct your personal information by contacting us
- Opt out of marketing emails or text messages
- Request a copy or deletion of your data, subject to applicable laws
7. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted to this page with the “Effective Date” at the top.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Rock Falls Veterinary Care
E9348 135th Ave
715-875-4558
rockfallsvet@gmail.com